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Extended Service Plan

Extended Service Plan – Bronze: (Value $100) 

1.    Limited TWO (2) Year Warranty on Parts: The limited total two (2) year warranty, including one (1) year manufacture warranty + one (1) year extended warranty on electronic IC board(s) or any electrical related parts applies only to the original Pacific | Ekolos range hood customers. Repaired parts or replacement products will be provided by Pacifichouseware.com on an exchange basis and will be either new or refurbished to be functionally equivalent to new. The warranty will be void if any rules under the section of “What is not covered by the warranty?” apply. 

2.    Limited ONE (1) Year Warranty on in-home service Labour: The limited one (1) year warranty on in-home service Labour applies only to the original Pacific | Ekolos range hood customers. Pacifichouseware.com will either repair or replace any part(s) that proves defective by reason of improper workmanship or materials. The in-home service Labour applies to any residence within 25km distance from the Pacifichouseware.com authorized service centre. Any service location outside of this range, extra fees will apply, unless the defected part(s) or unit is sent to the authorized service centre. The warranty on in-home service Labour will be void if any rules under the section of “What is not covered by the warranty?” apply. 

3.    Limited FOUR (4) Year Warranty on Motors: The limited four (4) year warranty on Motors, including three (3) year manufacture warranty + one (1) year extended warranty, applies only to the original Ekolos range hood customers. Repaired motors or replacement motors will be provided by Pacifichouseware.com on an exchange basis and will be either new or refurbished to be functionally equivalent to new. The warranty will be void if any rules under the section of “What is not covered by the warranty?” apply.

4.    Limited LIFE-TIME Warranty on Motors: The limited Life-Time warranty on Motors applies only to the original Pacific range hood customers. Repaired motors or replacement motors will be provided by Pacifichouseware.com on an exchange basis and will be either new or refurbished to be functionally equivalent to new. The warranty will be void if any rules under the section of “What is not covered by the warranty?” apply. 

Extended Service Plan – Silver: (Value $168)

1.    Limited THREE (3) Year Warranty on Parts: The limited total three (3) year warranty, including one (1) year manufacture warranty + two (2) year extended warranty on electronic IC board(s) or any electrical related parts applies only to the original Pacific | Ekolos range hood customers. Repaired parts or replacement products will be provided by Pacifichouseware.com on an exchange basis and will be either new or refurbished to be functionally equivalent to new. The warranty will be void if any rules under the section of “What is not covered by the warranty?” apply. 

2.    Limited ONE (1) Year Warranty on in-home service Labour: The limited one (1) year warranty on in-home service Labour applies only to the original Pacific | Ekolos range hood customers. Pacifichouseware.com will either repair or replace any part(s) that proves defective by reason of improper workmanship or materials. The in-home service Labour applies to any residence within 25km distance from the Pacifichouseware.com’s authorized service centre. Any service location outside of this range, extra fees will apply, unless the defected part(s) or unit is sent to the authorized service centre. The warranty on in-home service Labour will be void if any rules under the section of “What is not covered by the warranty?” apply. 

3.    Limited FIVE (5) Year Warranty on Motors: The limited five (5) year warranty on Motors, including three (3) year manufacture warranty + two (2) year extended warranty, applies only to the original Ekolos range hood customers. Repaired motors or replacement motors will be provided by Pacifichouseware.com on an exchange basis and will be either new or refurbished to be functionally equivalent to new. The warranty will be void if any rules under the section of “What is not covered by the warranty?” apply.

4.    Limited LIFE-TIME Warranty on Motors: The limited Life-Time warranty on Motors applies only to the original Pacific range hood customers. Repaired motors or replacement motors will be provided by Pacifichouseware.com on an exchange basis and will be either new or refurbished to be functionally equivalent to new. The warranty will be void if any rules under the section of “What is not covered by the warranty?” apply. 

Extended Service Plan – Gold: (Value $268)

1.    Limited THREE (3) Year Warranty on Parts: The limited total five (5) year warranty, including one (1) year manufacture warranty +  four (4) year extended warranty on electronic IC board(s) or any electrical related parts applies only to the original Pacific | Ekolos range hood customers. Repaired parts or replacement products will be provided by Pacifichouseware.com on an exchange basis and will be either new or refurbished to be functionally equivalent to new. The warranty will be void if any rules under the section of “What is not covered by the warranty?” apply. 

2.    Limited TWO (2) Year Warranty on in-home service Labour: The limited two (2) year warranty, including one (1) year manufacture warranty + one (1) year extended warranty on in-home service Labour applies only to the original Pacific | Ekolos range hood customers. Pacifichouseware.com will either repair or replace any part(s) that proves defective by reason of improper workmanship or materials. The in-home service Labour applies to any residence within 25km distance from the Pacifichouseware.com’s authorized service centre. Any service location outside of this range, extra fees will apply, unless the defected part(s) or unit is sent to the authorized service centre. The warranty on in-home service Labour will be void if any rules under the section of “What is not covered by the warranty?” apply. 

3.    Limited SEVEN (7) Year Warranty on Motors: The limited SEVEN (7) year warranty on Motors, including three (3) year manufacture warranty + four (4) year extended warranty, applies only to the original Ekolos range hood customers. Repaired motors or replacement motors will be provided by Pacifichouseware.com on an exchange basis and will be either new or refurbished to be functionally equivalent to new. The warranty will be void if any rules under the section of “What is not covered by the warranty?” apply.

4.    Limited LIFE-TIME Warranty on Motors: The limited Life-Time warranty on Motors applies only to the original Pacific range hood customers. Repaired motors or replacement motors will be provided by Pacifichouseware.com on an exchange basis and will be either new or refurbished to be functionally equivalent to new. The warranty will be void if any rules under the section of “What is not covered by the warranty?” apply. 

What is not covered by the warranty? 

All warranty coverage does not include damages such as dents, cracks or chips resulting from accident, improper handling & installation, shipping, abuse, misuse, unauthorized repairs or modifications made or attempted or used of the product in commercial service. The damage caused through negligence, nature disaster such as fire or floods, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions or modification or failure to follow the installation or user guide. Consumable parts not covered by any warranty includes but not limited to: Light bulbs, metal, aluminum filters, charcoal filters, plastic components, or paints. The natural wear of finish, wear due to improper maintenance, use of corrosive and abrasive cleaning products or pad is not covered by the warranty. Pacifichouseware.com is not responsible for any product damages that caused any loss of properties or any costs associated with removing, servicing, installing, or determining the source of problems with Pacifichouseware.com’s products. It is the responsibility of the customer. Our warranty coverage applies only to the original purchaser, original installation or registered address. The warranty is void when the product has been sold as second hand, altered, modified or when the original identification information has been obliterated or removed. Our warranty service is non-transferable and cannot be extended to subsequent owners of the product. All product sold at Pacifichouseware.com are intended for residential use only; use of products for commercial purpose will not be covered by the warranty. Note: Please remember to mail the warranty registration card (if there is any) within 14 days from the date of purchase.